Sanjana Mishra

Customer Support Executive · Non-Voice Chat Support

Tezpur, Assam, India

@sanjana_mishra

0 followers

🎓 B.Com.

About

Customer support professional with 2 years of experience in chat and voice support, query resolution, documentation, and SLA-based workflows. Known for handling customer concerns professionally, maintaining accurate records, and coordinating with internal teams.

Experience

Customer Support Executive (Blended / Non-Voice)

NoBroker

Jul 2024 – Present

Handled customer queries through chat and voice support channels, following process guidelines and service standards. Resolved customer concerns and provided clear updates while working within defined SLA requirements. Maintained customer records, updated case details and completed timely follow-ups. Coordinated with internal teams to support issue resolution and escalate cases when required. Used internal systems and support tools to manage customer interactions and maintain accurate information. Managed multiple customer interactions with patience, accuracy and a customer-first approach.

Skills

2 to 5 years

Data entry File Management Complaint Handling Customer Query Resolution

<3 months

Chat Support SLA Adherence Order Tracking Email Management

Tools / apps / platforms

<3 months

Microsoft Word Microsoft Excel

Languages

Fluent

Hindi Speak English Speak

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