About
Customer support and sales professional with experience handling UPI, wallet, payments, KYC, merchant onboarding, and field sales operations. Known for communication, teamwork, leadership, time management, and a positive attitude.
Experience
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Team Leader / Sales ExecutivePaytmSep 2025 – Present
Onboarded new merchants and activated Paytm Soundbox. Handled winback, device upgrade, plan change and other field sales tasks. Maintained daily task completion and customer engagement.
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Team Leader / Sales ExecutivePhonePeDec 2024 – May 2025
Handled customer queries related to UPI, wallet, payments and KYC. Provided solutions for transaction issues and refunds. Guided and supported team members, ensured daily task completion and achieved targets.
Education
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2023
BBA (Bachelor of Business Administration)2023
Skills
Tools / apps / platforms
Languages
🏆 Achievements & awards
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Excellent Performance at PhonePe · 2025
Successfully completed 6 months at PhonePe with excellent performance.
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Targets Achieved at Paytm · 2025
Completed 6 months at Paytm as Team Leader and achieved targets.