Salwa Saif

About

Business Administration graduate with professional experience in customer service, customer support, CRM, order management, and digital customer communication. Experienced in handling inquiries and complaints, resolving order and transaction issues, and coordinating with teams to maintain accurate case records and timely follow-up.

Experience

• Customer Service Representative
  KryptoMate Company
  Apr 2023 – Present

  Handle customer inquiries, complaints, and support requests through digital channels. Investigate orders, transactions, account details, and product information to resolve customer issues. Track orders and follow up on pending, failed, and unresolved cases. Maintain accurate customer records and case information using CRM and digital platforms. Review transaction and order details to identify issues and determine appropriate follow-up. Coordinate with suppliers and internal teams to investigate complex customer cases. Document case details, findings, and follow-up actions accurately. Provide customers with clear information regarding orders, requirements, and case updates.

Education

• 2023 SA
  Bachelor's Degree

  Sana'a University

  Business Administration · 2019 – 2023

  Business Administration · 2019 – 2023

Skills

Tools / apps / platforms

Languages

Courses & certifications

• Onyx System Training · Sana'a University · 2023
• Human Resources Management · Edraak · 2023
• Introduction to Financial Accounting · M3arrf · 2022
• Financial Globalization · ABD Institute · 2022
• Public Relations Training · Sana'a University · 2022
• Banking, Electronic & Administrative Services · Tadhamon Bank · 2022