Saikat Biswas

About

Customer-facing professional with experience in retail sales, customer service, and field support. Known for effective communication, flexibility, and time management, with a focus on customer satisfaction and sales performance.

Experience

• Sales Associate
  Reliance Digital
  Jul 2025 – Feb 2026

  Promoted IT products, assisted customers with product selection, and demonstrated product features to boost in-store sales.

• Sales Promoter
  Vivo
  Apr 2024 – Jun 2025

  Promoted Vivo smartphones, assisted customers with product selection, demonstrated product features, maintained display standards, achieved monthly sales targets, and coordinated with the marketing team for promotions and offers.

• Customer Service Officer (CSO)
  JioMart
  Jun 2023 – Dec 2023

  Handled customer inquiries, resolved complaints, assisted with order processing and delivery tracking, and maintained positive customer relations.

• Part-Time Electrician
  Freelance / Self-employed

  Performed residential electrical maintenance and installations, diagnosed and repaired wiring issues, ensured safety compliance, and assisted in small-scale electrical projects during off-hours.

Education

• Graduation
  Netaji Subhas Open University
  2026
• Higher Secondary
  Darappur High School
  Arts · 2019
• Secondary
  Darappur High School
  2017

Skills

Tools / apps / platforms

Languages

🏆 Achievements & awards

• Built Strong Customer Relationships at Vivo

  Led to repeat purchases, positive word-of-mouth, and a high customer satisfaction score.

⚽ Extracurricular activities

• Event Coordinator

  Worked as an event coordinator at school level.