About
Computer Science Engineering graduate with hands-on experience in application and IT support through ServiceNow. Experienced in incident management, troubleshooting, system monitoring, and cross-functional coordination, with a focus on clear documentation and efficient issue resolution.
Experience
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Junior Technical ConsultantDHL IT ServicesNov 2025 – Apr 2026
Delivered application and technical support to end users through ServiceNow. Diagnosed and resolved user-reported application and IT issues, coordinated with cross-functional teams, maintained incident documentation, and supported system monitoring and process improvement.
Education
Skills
6 to 12 months
6 to 12 months Most of a year behind them.
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Tools / apps / platforms
6 to 12 months
6 to 12 months Most of a year behind them.
ServiceNow
Projects
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Used Car Price Prediction Using Machine LearningMachine Learning, CNN, Random Forest
Built a predictive model to estimate used-car prices using data cleaning and feature engineering, and compared CNN and Random Forest approaches to select the best-fitting model.