SS

Saira Shaikh

Research Assistant · Customer Support Executive

Thane, Maharashtra, India

@sai21

0 followers

About

Organized and dependable professional with experience in research, data collection, and customer support. Known for strong communication, teamwork, problem solving, attention to detail, and a positive, results-focused approach.

Experience

  • Leverage Executive
    Hindustan Unilever
    Dec 2019 – May 2020

    Handled and resolved consumer queries and feedback, managed product usage and complaint queries with empathy and professionalism, maintained accurate interaction records, and collaborated with internal teams to improve processes.

  • Research Assistant (Project)
    Godrej & Boyce Mfg. Co. Ltd.
    May 2018 – May 2018

    Conducted research on removing and reusing sustainable blocks in building materials for eco-friendly infrastructure construction and analyzed data to support sustainable solutions.

  • Research Assistant
    Godrej Properties · Vikhroli, Maharashtra
    Mar 2018 – Nov 2018

    Collected research data through surveys, experiments, and focus groups; coordinated qualitative research activities; planned and executed research techniques; and prepared graphs and charts for presentations.

Education

Skills

1 to 2 years 1 to 2 years A year or two of steady use.
6 to 12 months 6 to 12 months Most of a year behind them.
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Office

🏆 Achievements & awards

  • 1st Rank

    Received 1st rank in Master in Environmental Science.

  • Punctuality and Attendance Recognition

    Recognized for punctuality and maintaining excellent attendance.

  • Dedication and Teamwork Recognition

    Appreciated for dedication, teamwork, and positive attitude.

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