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KS

Kumar Sagar Singh

Customer Service Associate · Chat Support

Noida, Uttar Pradesh, India

@sagar_singh2

0 followers

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About

Customer service professional with experience in chat-based support, query resolution, email support, and maintaining professional written communication. Currently pursuing B.Tech in Computer Science & Engineering and looking to grow in customer support, non-voice, or operations roles.

Experience

  • Customer Service Associate / Chat Support
    Startek · Noida, Uttar Pradesh
    — – Present

    Handle customer queries through chat, provide resolutions based on process guidelines, support non-voice communication, maintain accurate information during interactions, and assist with email-based customer support.

Education

Skills

3 to 6 months 3 to 6 months A few months of practice with it.
Typing
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Chat Support Typing Speed Data Handling Typing Accuracy Email Management Non-Voice Process Customer Query Resolution Confidential Data Handling

Tools / apps / platforms

3 to 6 months 3 to 6 months A few months of practice with it.
Microsoft Office

Languages

Fluent Fluent Comfortable using it for work.
Hindi Speak English Speak

Courses & certifications

  • Microsoft Azure Data Warehousing Tool

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