About
MIS, Reporting & Data Operations Specialist with hands-on experience in Advanced Excel, SQL, MS Access, Power Query, and dashboard development. Experienced in operational KPI reporting, data validation, process auditing, and supervising teams of up to 60 associates.
Experience
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Career Transition & Technical Upskilling· Delhi, IndiaApr 2017 – Present
Took a planned career break to manage family responsibilities, which have now concluded. Completed extensive technical upskilling in Advanced Excel, Power Query, SQL, and dashboard development. Built 3 operational analytics dashboards and completed industry-relevant Excel credentials through Macquarie University and Coursera.
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Senior Process AssociateSuntec Web Services Pvt. Ltd. · Delhi, IndiaMar 2015 – Mar 2017
Compiled and distributed daily operational MIS reports and KPI summaries to senior leadership, monitoring team throughput and error margins. Validated and processed high-volume U.S. legal document datasets using MS Access while meeting strict accuracy and turnaround SLAs. Supervised, scheduled, and mentored 50–60 process associates across two operating shifts, ensuring consistent SLA delivery. Managed secure data transfers via FTP while maintaining strict data governance, confidentiality, and regulatory compliance standards.
Education
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Diploma in Customer Service & RelationsFrankfinn InstituteAwarded by UniversityCustomer Service and Relations
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Senior Secondary (Class XII)Science
Skills
Tools / apps / platforms
Projects
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Sales & Revenue Analysis ModelExcel
Structured sales and revenue data to analyze performance trends and generate actionable reporting insights. Applied Excel-based analysis and visualization techniques to support clear sales and revenue reporting.
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Workforce & Operations Management TrackerAdvanced Excel
Built an operational monitoring dashboard tracking daily team attendance, shift productivity metrics, and resource utilization rates. Implemented dynamic formulas and interactive slicers to deliver clear operational visibility for workforce scheduling.
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Retail Business Performance DashboardExcel, Power Query
Built an automated reporting model to analyze sales revenue trends, regional margins, and product profitability metrics. Used Power Query to automate data import and transformation, reducing manual data consolidation and standardizing KPI tracking.
Courses & certifications
- Preparing Data for Analysis with MS Excel · Coursera
- Excel Skills for Business: Essentials & Intermediate · Macquarie