About
Customer-focused professional with 3+ years of experience in mobile phone retail, sales support, customer inquiries, complaint handling, and after-sales service. Native Arabic speaker with strong English proficiency and a software engineering background, seeking customer support roles where communication, problem-solving, and digital skills contribute to customer satisfaction.
Experience
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Mobile Phone Sales AssistantRetail Store · Sudan2023 – Present
Served 15–25 customers daily by identifying needs, preferences, and budgets and recommending suitable smartphones, accessories, and mobile plans. Explained technical specifications, handled complaints and after-sales concerns, processed point-of-sale transactions, maintained records, and collaborated with team members to support sales targets and store operations.
Education
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High SchoolJan 2022
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Bachelor of ScienceULK UniversitySoftware Engineering · 2024
Skills
2 to 5 years
2 to 5 years Several years of experience.
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Tools / apps / platforms
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Word
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Languages
Native / Bilingual
Native / Bilingual Their first language, or as strong as one.
Arabic
Speak
Fluent
Fluent Comfortable using it for work.
English
Speak
Courses & certifications
- Call Center & Chat Support Skills
- Microsoft Excel for Customer Support
- CRM Fundamentals
- Data Entry Training · Alison
- Customer Service & Communication Training · Alison