S RadhaKrishna Raju

About

Luxury hospitality and customer experience professional with over two years of guest-facing exposure across Hilton, Taj, and Conrad properties in India and Dubai. Experienced in personalized service, premium guest engagement, upselling, complaint resolution, and service recovery, with a strong background in hotel operations and team coordination.

Experience

• Assistant Restaurant Manager - Caraway Kitchen, All-Day Dining
  Conrad Bengaluru
  Feb 2026 – Jun 2026
• Management Trainee - Hotel Operations / Food & Beverage
  Hilton South Asia Management Trainee Program
  Aug 2024 – Jan 2026
• Food & Beverage Intern
  Taj Dubai
  Dec 2022 – Jun 2023

Education

• Bachelor of Hotel Management (BHM)
  Welcomgroup Graduate School of Hotel Administration (WGSHA), Manipal
  Hotel Management · Sep 2021 – Mar 2024

Skills

• Branding <3 months
• Sales Support <3 months
• Upselling <3 months
• Product Knowledge <3 months
• Complaint Resolution <3 months
• Service Recovery <3 months
• Customer Experience <3 months
• Customer feedback <3 months

Courses & certifications

• Customer Service Fundamentals for Hospitality
• Developing a Service Mindset
• The 10 Pillars of Customer Experience
• Harvard Leadership Development - Leading People, Coaching, Team Management & Crisis Management · Harvard
• Hilton Leadership Program - Lead 1.1 & Lead 2.1 · Hilton
• City & Guilds - Level 2 Diploma in Food & Beverage Service · City & Guilds
• WSET Level 1 Award in Wines