Rohith Ch

Operations Manager · Multi-unit restaurant and logistics operations leader

Hyderabad, Telangana, India

@rohith_ch

0 followers

About

Operations leader with experience across QSR and logistics, including area management, P&L ownership, team leadership, and process improvement. Has driven sales growth, operational excellence, and customer experience outcomes across large, multi-site teams.

Experience

Area Manager of Operations

Leons Burgers & Wings

Mar 2026 – Present

Managed end-to-end operations of seven QSR outlets, leading 140+ employees and seven RGM's. Drove sales growth, oversaw P&L, controlled food costs, labor expenses, and inventory, and ensured SOP, food safety, hygiene, and brand quality compliance.
Area Manager

Flipkart (Ekart Logistics)

Dec 2021 – Feb 2026

Managed daily operations for 32 hubs across Telangana, handled shipment volumes, analyzed operational data, planned manpower based on forecasts, trained employees, and resolved partner complaints.
Customer Experience Coach & Core Operations

Flipkart (Ekart)

Apr 2016 – Dec 2021

Coached the customer experience team, developed and delivered training programs, managed hiring and staff development, and monitored feedback to improve department performance and efficiency.
Restaurant Manager

Dominos Pizza

Jun 2011 – Apr 2016

Managed restaurant operations including pre-opening processes, sales and marketing, kitchen operations, staff training, recruiting, coaching, and performance management. Presented financial and operational updates in monthly and quarterly meetings.

Education

Hotel Management

Kitchen

Kitchen

Skills

10+ years

Training

5 to 8 years

Performance improvement

2 to 5 years

Sales Marketing Recruitment Data Analysis Workforce Planning Financial Reporting Operations Management Restaurant Operations

6 to 12 months

Cost Control P&L Management Inventory Management

<3 months

KPI Management Vendor Management Food Cost Control Quality Management

Tools / apps / platforms

<3 months

Microsoft Excel

Languages

Fluent

Hindi Speak · Read · Write Telugu Speak · Read · Write English Speak · Read · Write

Projects

Ekart Franchise Model – Telangana Expansion

Opened 10 new ODH model hubs across Telangana, expanded logistics coverage to 21 new pincodes, and improved last-mile delivery reach in Tier-3 locations.

🏆 Achievements & awards

Best Customer Experience Coach · 2017

Recognized by the Board of Directors of Ekart Logistics.
Best Area Manager · 2025

Recognized for performance and operational excellence.
CEO Champions Club Level-1 · 2012

Awarded CEO Champions Club Level-1 for FY 2012.

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