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RM

Rissan Maadarani

Operations and Customer Support professional

Zahlé, Beqaa Governorate, Lebanon

@rissan_maadarani

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About

Operations and customer support professional with experience in money transfer operations, financial transactions, KYC, cash handling, data entry, and agent support. Skilled in maintaining accurate records, resolving transaction-related issues, and delivering customer service through phone, WhatsApp, email, and internal systems.

Experience

  • Operations and Support Officer
    CASH PLUS · Chtoura, Lebanon
    Nov 2023 – Sep 2026

    Process and follow up on money transfers, financial transactions, payments, receipts, and customer requests. Handle customer transactions accurately, perform data entry, support KYC and customer verification, review documents, check balances and statements, support agents, communicate with international money transfer providers, monitor transactions, provide customer support, handle insurance-related services, and use internal company systems for transaction processing and operational support.

Education

  • Bachelor's Degree in Hospitality Management and Tourism
    Lebanese International University
    Hospitality Management and Tourism · Oct 2020 – Jun 2023

Skills

2 to 5 years 2 to 5 years Several years of experience.
Data entry CRM systems Cash Handling Data management Customer Support Operations Support Administrative Support Transaction Processing Financial Transactions Customer documentation
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Email Management

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
Meta WhatsApp Google Gmail Microsoft Excel Microsoft Office Microsoft Outlook Meta Business Suite Microsoft SharePoint

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Arabic Speak
Conversational Conversational Can hold an everyday conversation.
French Speak English Speak

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