About
Retail manager with 10+ years of experience in store and department operations, inventory control, rostering, and team coaching. Proven record of driving sales, minimizing wastage, and maintaining service and compliance standards.
Experience
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Department Manager, Dry DepartmentCOLD STORAGE SINGAPORE (1983) PTE LTDNov 2021 – Present
Managed the Dry Department's sales budget and controlled shrinkage through efficient operations and full ownership of assigned and planned ordering. Planned weekly rosters and monitored sales per labor hour (SPLH) against promotional and seasonal calendars, optimizing team deployment and controlling salary costs. Upheld top standards of customer service, merchandising, and housekeeping while minimizing out-of-stock situations to maximize sales opportunities. Conducted daily morning and afternoon walk-throughs to verify stock availability, ticketing accuracy, and merchandising and housekeeping standards. Designed product groupings and mix with a strong emphasis on house brands, creating more impactful and attractive displays. Coached team members on operational policies and served as Duty Manager with full responsibility for supermarket operations in the absence of senior management.
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ManagerVALUEDOTCOM (VALU$)Nov 2018 – Nov 2021
Oversaw end-to-end store operations, ensuring all staff complied with daily routines, established SOPs, and personnel policies. Planned inventory ordering and reviewed and confirmed purchase orders to keep stock levels aligned with store needs. Allocated manpower and prepared staff rosters to ensure adequate coverage across store operations. Arranged store floor product displays to support merchandising and customer appeal. Reviewed product markdowns and write-offs to manage inventory losses. Maintained accountability for the daily cash balance, performed cashiering duties when required, and delivered excellent customer service.
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Area ManagerABC ENTERPRISE (VALU$)Jul 2012 – Jun 2015
Oversaw store operations across the assigned area, ensuring all team members complied with established SOPs and personnel policies. Maximized sales and profitability of the department while minimizing product wastage and maintaining good product displays. Maintained accountability for the daily cash balance. Mentored and coached team members and gave regular feedback to manage conflicts and improve performance and engagement.
Education
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2011
Bachelor of Arts in Political ScienceDon Mariano Marcos Memorial State UniversityPolitical Science · 2007 – 2011
Skills
Courses & certifications
- CARE Service Experience (Caring, Attentive, Reliable, Engaging) · DFI Retail Group (Cold Storage) · 2022
- WSQ Food Safety and Hygiene Level 1 · SkillsFuture Singapore / XPRIENZ PTE. LTD. · 2021