Reimon Ferreira Gonçalves

Customer Success Account Manager · Cloud & AI · Enterprise Accounts

Brazil

@reimon_gon_alves

LinkedIn GitHub

0 followers

About

Customer success and enterprise account management professional with 20+ years of experience in technology, project leadership, and cloud solutions. Recent focus on Microsoft enterprise portfolios, driving Cloud, Data & AI, SAP, and digital transformation initiatives across complex stakeholder environments.

Experience

Founder & Solutions Architect

Kaiketsu

Oct 2019 – Present

Founded and led an AI-skills mentoring and training company; built a course platform; coordinated technical team; managed on-premises and cloud infrastructure; defined OKRs and KPIs.
Customer Success Account Manager (CSAM)

Microsoft

2024 – 2026

Management of enterprise account portfolio; coordination of multidisciplinary teams; delivery of programs in Cloud, Data & AI, SAP, Security, FinOps, and digital transformation; executive alignment and contract renewal support.
Project Manager

SETENET

Jan 2011 – 2019

Delivered IT products and services; managed multidisciplinary teams; handled risk management and resource estimation for complex projects.
IT Manager

Ceolin Autos

Aug 2009 – Oct 2019

Managed IT infrastructure across a dealership network, including help desk, electronic invoicing, inventory, virtualization, annual planning, process mapping, and project management.

Education

MBA

FIAP

Cloud Engineering & Architecture · 2024
MBA

FIJ

Project Management · 2012
Bachelor's Degree

UNEB

Mathematics · 2010
Technical Diploma

Escola Técnica Dr. Roberto Calmon

Data Processing · 2004

Skills

10+ years

IT Management Process Mapping Help Desk Support Project Management Infrastructure Management

8 to 10 years

Risk Management

5 to 8 years

Monitoring Web development Cloud Computing

2 to 5 years

Governance Data Analysis Customer Success Account Management Artificial intelligence

Tools / apps / platforms

10+ years

Citrix

5 to 8 years

Zabbix Grafana Labs Grafana Cloud

2 to 5 years

SAP software Microsoft Azure Microsoft Power BI

Languages

Native / Bilingual

Portuguese Speak

Fluent

English Speak

Courses & certifications

Accessibility in Action · Microsoft · 2025
Microsoft Nonprofit Advisor AI for Program Management · Microsoft · 2025
AI for Sustainability Cross Solutions Achiever · Microsoft · 2025
Microsoft Nonprofit Advisor AI Usage Policy · Microsoft · 2025
Amazon EKS, EMR, DynamoDB, SQS · Amazon Web Services (AWS) · 2024
Getting Started with DevOps on AWS · Amazon Web Services (AWS) · 2024
Google Cloud Computing Foundations Certificate · Google Cloud · 2024
Build Infrastructure with Terraform on Google Cloud · Google Cloud · 2024
Manage Kubernetes in Google Cloud · Google Cloud · 2024
Introduction to Security Principles in Cloud Computing · Google Cloud · 2024
Generative AI Overview for Project Managers · PMI · 2024
Comunicação Assertiva para Gestores de Alto Desempenho · LinkedIn · 2024
Cybersecurity Essentials (LFC108) · The Linux Foundation · 2024
PENTEST: Combinando Vulnerabilidades · Alura · 2024
Scrum Foundation Professional Certificate · CertiProf · 2020
DevOps Essentials Professional Certificate · CertiProf · 2020
Azure Fundamentals – AZ-900 · Microsoft
ITIL V3 Foundations · EXIN

Explore the Broxer community

💬 Q&A Ask about roles, salaries and interviews — and help others. 👥 Circles Join discussions on skills, companies and industries. 📰 Feed Follow updates and insights from the community.