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Ranjana Pal

Ranjana Pal

Team Leader · Admissions & Inside Sales · Business Development

Phagwara, Punjab, India

@ranjana_pal

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About

Admissions and sales professional with 4+ years of experience in student counselling, lead management, business development and team leadership at Lovely Professional University. Experienced in managing admission counselling, improving conversions, coaching counsellors, and handling escalated student and parent queries.

Experience

  • Senior Admission Advisor / Team Leader
    Lovely Professional University (LPU)
    Sep 2022 – Present

    Manage student admission counselling for undergraduate and postgraduate programmes; handle inbound and outbound leads; lead and monitor a team of admission counsellors; track targets, conversion, follow-up quality and productivity; coach and mentor counsellors; handle escalated student and parent queries; coordinate with internal departments; use CRM and calling platforms to maintain lead records and track interactions.

Education

Skills

2 to 5 years 2 to 5 years Several years of experience.
Crms Reporting Conversions Inside Sales Outbound Sales Lead Management Student Counseling Support
1 to 2 years 1 to 2 years A year or two of steady use.
Training Inbound Sales Business Development Admissions management
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Lead Generation Sales Coordination Performance Management

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
Microsoft Office

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Punjabi Speak
Fluent Fluent Comfortable using it for work.
Hindi Speak
Conversational Conversational Can hold an everyday conversation.
English Speak

🏆 Achievements & awards

  • 597 admissions in 2025–26 admission session · 2025

    Achieved 597 admissions during the 2025–26 admission session.

  • Peak monthly admissions

    Recorded a peak performance of 197 admissions in a single month (May).

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