About
Dedicated teaching and laboratory instructor with experience in classroom instruction, laboratory supervision, practical demonstrations, and student support. Skilled in lesson delivery, lab preparation, safety procedures, student assessment, and customer service.
Experience
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Instructor and Laboratory InstructorAmerican University of the Middle East2015 – 2026
Taught MATLAB and Simulink for Digital Signal Processing; taught Python, Pandas, NumPy, SciPy and Matplotlib programming; taught Digital Signal Processing; taught Electronics Software including OrCAD PSPICE and Multisim and Electronics Hardware including function generators, oscilloscopes, DC power supply and multimeters; taught Analog and Digital Communications; supervised engineering hardware projects using Arduino, Raspberry Pi and sensors; wrote lab manuals for Signals and Systems and Digital Signal Processing labs; prepared teaching materials, quizzes, assessments and exams; assisted students with registration and college policies and procedures; advised students on program options and requirements; participated in departmental and college meetings and activities; served on departmental committees.
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Customers Service RepresentativeRogers Telcom · Montreal, Canada2010 – 2015
Provided customer service through inbound and outbound phone, email and chat channels; assisted customers with products, services, billing, accounts and technical issues; resolved customer concerns and handled complaints professionally.
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Electrical Engineering InstructorPhiladelphia University · Amman, Jordan2003 – 2010
Taught Electrical Circuits and Electrical Machines courses; handled course registration and academic planning with assigned students; worked with the Head of Department to manage academic issues related to student courses and transfer to the university.
Education
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2002
Master’s DegreeQueen’s UniversityTelecommunications Engineering · 2002
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2000
Bachelor’s DegreePhiladelphia UniversityElectrical Engineering · 2000