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RJ

Rakshitha K J

Sales & Service Operations Professional · ISO & QC Documentation

Bengaluru, Karnataka, India

@rakshitha_k_j

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About

Sales and service operations professional with 4+ years of experience in commercial coordination, customer management, quality/ISO processes, and documentation. Known for handling quotations, reporting, vendor/tender coordination, and process-driven support across sales, service, and QC functions.

Experience

  • Commercial Executive
    TECHNOVALUE SOLUCTION PVT LTD · Bangalore
    May 2023 – Present

    Worked in the sales & service department handling quotations, reports, payment follow-up, customer coordination, inquiry-to-PO conversion, service documentation, SAP invoice support, and sales/service reporting.

  • Associate Engineer
    SBEE CABLES (INDIA) LTD · Bangalore
    Aug 2021 – Mar 2023

    Supported the QC-ISO department with report generation, vendor registration documents, technical parts preparation, test report handling, government/vendor approvals, cable inspections, ISO/BIS renewals, and portal-based compliance work.

  • Intern
    Schneider Electric IT Business Pvt Ltd · Bangalore
    2018 – 2021

    Completed a 3-year internship through NTTF covering SMT/THT inspection, pre-wave and post-wave inspection, ICT testing, PCB board inspection, PCB X-ray, and equipment building.

Education

  • Diploma in EEE
    Nettur Technical Training Foundation (NTTF)
    Electrical and Electronics Engineering (EEE) · 2021
  • 12th
    Government of Karnataka department of pre-university education
    2018

Skills

5 to 8 years 5 to 8 years A long stretch - five to eight years.
Inspection Documentation Report Generation Vendor Registration
2 to 5 years 2 to 5 years Several years of experience.
Digital Marketing Sales Coordination Invoice Preparation Quotation Preparation
1 to 2 years 1 to 2 years A year or two of steady use.
Quality control ISO documentation
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
ERP CRM usage

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
SAP software
1 to 2 years 1 to 2 years A year or two of steady use.
Microsoft Excel Microsoft PowerPoint
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Word

Languages

Not stated Not stated No level given for this one.
Hindi Speak English Speak Kannada Speak

Projects

  • Prepared technical test reports and inspection documents

    Created technical reports and inspection documentation for quality and compliance work.

  • Handled ISO documentation and certification renewal processes

    Prepared and maintained ISO-related documentation and supported certification renewal workflows.

  • Managed complete sales support cycle from inquiry to invoice

    Handled the end-to-end sales support process from inquiry management through quotation, PO conversion, and invoicing support.

Courses & certifications

  • PLC Programming Basics
  • Basic Networking / Cybersecurity
  • ERP/CRM Training
  • MS Excel Advanced
  • Digital Marketing Basics
  • ISO Standards Training

🏆 Achievements & awards

  • Improved customer response time and maintained strong client relationships
  • Successfully handled sales inquiries and converted them into purchase orders
  • Streamlined documentation processes for ISO audits and vendor registrations
  • Reduced follow-up delays by maintaining organized reports and records
  • Supported digital marketing and website updates, improving customer engagement

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