RAJARSHI DAS

About

Customer-facing professional with 11+ years of experience in customer and learner support, onboarding, CRM operations, issue resolution, and internal coordination. Experienced with high-volume interactions and structured workflows using Zendesk, Meritto CRM, and NoPaperForm, with a focus on SaaS customer support and operations.

Experience

• Assistant Manager – Admissions & Learner Engagement
  Globsyn Business School
  Feb 2025 – Aug 2026
• Senior Manager / Admission Manager – Learner Engagement
  Centurion University
  Dec 2022 – Nov 2024
• Regional Head – Admissions
  Geeta University
  Mar 2022 – Sep 2022
• Executive → Senior Executive → Assistant Manager
  Amity University
  Feb 2014 – Jan 2022

Education

• MBA
  MBA
  Human Resources & Marketing
• B.Tech
  B.Tech
  Computer Science

Skills

• Customer Support
• Salesforce
• Customer Onboarding
• Operations Coordination
• Process documentation
• Ticketing
• Customer Success
• Customer Experience
• Escalation

Projects

• Practical Customer Support Environment
  Zendesk

  Built a hands-on Zendesk support environment to understand SaaS customer support workflows, including ticket creation and lifecycle management, routing, views, macros, SLA concepts, triggers, automations, prioritization, documentation, CSAT, first response time and resolution time.

🏆 Achievements & awards

• Reduced learner churn by 20% · 2023

  Reduced learner churn through proactive lifecycle engagement.

• Reduced learner churn by 45% · 2024

  Reduced learner churn through proactive customer engagement initiatives.