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PS

PUSHPENDRA SINGH

IT Professional · Systems Administration & End-User Support

Indore, Madhya Pradesh, India

@pushpendra_singh1

0 followers

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About

IT professional with 3+ years of experience in IT infrastructure, systems administration, and end-user support. Experienced in network security, cloud infrastructure, Active Directory, helpdesk operations, and aligning IT strategy with business goals.

Experience

  • IT Engineer
    Alok Computers Pvt. Ltd.
    Sep 2025 – Present

    Provide L1–L3 technical support for hardware, software, and networking issues across 100+ end users. Lead planning and implementation of IT strategies aligned with organizational goals. Oversee cybersecurity protocols, including firewall configuration, antivirus management, and data protection measures. Implemented a centralized helpdesk system that improved incident response time. Manage onsite technical support operations on a contract basis, minimizing system downtime. Collaborate with the internal IT team to deploy system updates and maintain infrastructure security.

  • Sr. IT Executive
    Research Mart Services Pvt. Ltd. · Indore, Madhya Pradesh
    Dec 2022 – Nov 2024

    Led planning, development, and implementation of IT strategy aligned with business objectives. Managed networks, hardware, software, and end-user support across the organization. Oversaw cybersecurity protocols, firewalls, antivirus, and data protection measures. Implemented a centralized helpdesk system, improving response time and overall service delivery.

  • IT Executive
    Oswal Computer and Consultancy Pvt. Ltd. · Indore, Madhya Pradesh
    Jun 2021 – Jul 2022

    Delivered L1–L3 support for hardware, software, and networking issues across 100+ users. Managed Active Directory, user account provisioning, and Group Policy administration. Performed routine system backups and coordinated disaster recovery planning. Monitored network activity and security logs to detect and mitigate potential threats.

Education

  • B.Com
    Arihant college Indore
    Awarded by Davv
    Computer Applications · Jul 2018 – Aug 2021

Skills

1 to 2 years 1 to 2 years A year or two of steady use.
System Administration
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Security Virtualization Operating Systems Cloud Infrastructure IT Service Management

Tools / apps / platforms

1 to 2 years 1 to 2 years A year or two of steady use.
Microsoft Active Directory
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Linux VMware Microsoft Office 365 Microsoft Windows Server

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