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Pushpa. M

Customer Service & Quality Analyst

Nitte, Karnataka, India

@pushpa_m

0 followers

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About

Customer service and quality analyst professional with experience in customer handling, lead generation, and non-voice process quality analysis. Known for time management, team collaboration, adaptability, and clear communication.

Experience

  • Graduate Assistant
    BESCOM · Bangalore

    Graduate assistant role with customer handling experience.

  • Financial Advisor
    Bajaj Finserv Lending · Bangalore

    Financial advisor role involving customer interaction and lead generation.

  • CSR and Quality Analyst
    Livhousing E Service Pvt. Ltd. · Bangalore

    Handled customer support and non-voice process quality analysis, including calibration sessions, feedback, NCR preparation, error identification, audit reports, testing, and monthly performance review.

Education

  • B.Com
    Mangalore University
    2012
  • PUC
    Nitte SAM PU College
    2009
  • SSLC
    Dr. N S A M Junior College
    2007

Skills

8 to 10 years 8 to 10 years Close to a decade.
Quality Analysis
1 to 2 years 1 to 2 years A year or two of steady use.
Lead Generation

Tools / apps / platforms

8 to 10 years 8 to 10 years Close to a decade.
Google Docs Microsoft Word Microsoft Excel Microsoft PowerPoint
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Google Sheets

Languages

Fluent Fluent Comfortable using it for work.
Tulu Speak Hindi Speak English Speak Kannada Speak

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