Puja Roy

About

Learning & Development and Program Operations professional with 5+ years of experience across training programme execution, learner onboarding, LMS administration, and stakeholder coordination in EdTech and IT consulting. Skilled in SAP SuccessFactors, KPI reporting, and cross-functional operations, with a strong track record in improving learner outcomes and process efficiency.

Experience

• Learning Operations & Program Manager
  Exalogic Consulting
  Jul 2024 – Present
• Learning Experience Manager
  Institute of Product Leadership (Adaptive Marketing)
  Jun 2022 – Jul 2024
• Inside Sales Manager
  Institute of Product Leadership (Adaptive Marketing)
  Nov 2021 – May 2022
• Business Development Associate
  Think G Learn (Byju's)
  Oct 2020 – Oct 2021
• Industrial Trainee
  Dec 2018 – Mar 2019

Education

• B.Sc.
  Institute of Hotel Management, Gwalior
  Hospitality and Hotel Administration · 2017 – 2020
• 12th
  CBSE (English Medium)
  2017

Skills

• ChatGPT
• Project Management
• Power BI
• Microsoft Teams
• Vendor Management
• Zoom
• Google Sheets
• CRM
• Excel
• Instructional Design
• Training delivery
• Client Onboarding
• LMS Administration
• Customer Success
• SharePoint
• LeadSquared
• Airtable
• Programme Management
• SAP SuccessFactors
• Google Classroom
• Thinkific
• Mighty Network
• Linkedin Learning

Courses & certifications

• Star Intern Card · JW Marriott, Kolkata

🗣️ Languages

• English
• Hindi
• Bengali

🏆 Achievements & awards

• Star Intern Card

  Awarded for service excellence at JW Marriott, Kolkata.