p sudesh Kumar

About

IT support professional with 9+ years of experience in Microsoft 365 administration, end-user support, and IT operations. Experienced in L1/L2 troubleshooting, Microsoft Entra ID, Intune, SCCM, ServiceNow, and supporting SLA-driven environments.

Experience

• IT Consultant
  Self-Employed
  Jan 2026 – Present
• Senior IT Support Engineer
  Sustainext Digital Pvt Ltd
  Mar 2025 – Jan 2026
• IT Operations Executive
  Concentrix
  Nov 2020 – Jun 2023
• Team Lead
  QUESS Corp Limited
  Feb 2019 – Oct 2020
• System Administrator
  Nityo Infotech Pvt Ltd
  Nov 2014 – Aug 2017
• Senior Technical Support Engineer
  C Cube Solution Pvt Ltd
  Mar 2011 – Oct 2012

Education

• Bachelor of Commerce (B.Com)
  Bangalore University
  Account · May 2008 – Mar 2012

Skills

• Networking <3 months
• Microsoft Teams <3 months
• Microsoft Outlook <3 months
• Technical Support <3 months
• Jira <3 months
• Active Directory <3 months
• VPN <3 months
• SCCM <3 months
• Microsoft 365 administration <3 months
• Endpoint Management <3 months
• SharePoint <3 months
• Windows Support <3 months
• Microsoft Defender <3 months
• IT Operations <3 months
• Intune <3 months
• Citrix <3 months
• Exchange Online <3 months
• Microsoft OneDrive <3 months

Tools / apps / platforms

• ServiceNow <3 months