About
Software professional with 3+ years of experience in technical application support, Salesforce administration and development, QA, and Google Workspace administration. Experienced in issue analysis, user management, process automation, and collaborating with cross-functional teams to improve business processes and user experience.
Experience
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Process AssociateTCSFeb 2024 – Nov 2026
Project: Holcim. Delivered end-to-end support for Salesforce admin and development, including troubleshooting, QA/testing, and defect management. Designed and maintained test cases, built customized reports and dashboards, configured objects, fields, page layouts, record types, validation rules, and email templates, automated business processes, managed security controls, handled data import/export, applied Apex/SOQL/SOSL/triggers/test classes/asynchronous Apex, deployed changes, managed BAU operations under ITIL practices, customized Jira dashboards/workflows, coordinated with stakeholders, mentored team members, led RCA, and delivered weekly client reports.
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Salesforce Developer InternTarkik TechSep 2023 – Feb 2024
Designed, implemented, and supported Salesforce solutions. Managed users, roles, profiles, security, sharing, and access controls; customized objects, fields, page layouts, record types, validation rules, email templates, reports, and dashboards; automated processes using Flows, Workflow Rules, Approval Processes, Sharing Rules, and Lightning App Builder; migrated Workflow Rules and Process Builders to Flows; wrote SOQL/SOSL queries; performed data import, export, and migration using Data Loader and Workbench; created Power BI dashboards integrated with Salesforce.
Education
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2026
Master in Computer Application (MCA)DES’s Navinchandra Mehta Institute of Technology and DevelopmentAwarded by University of MumbaiComputer Applications · Sep 2024 – Jun 2026
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2023
Bachelor of Science in Information Technology (BSC-IT)Universal Msg-Sgkm CollegeAwarded by University of MumbaiInformation Technology · Aug 2020 – Jul 2023
Skills
Tools / apps / platforms
Courses & certifications
- Cloud Computing
- Software Engineering
- Software Testing
🏆 Achievements & awards
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Star of the Month (2X)
Awarded for outstanding and exceptional performance praised by client leadership for going above expectations, quick learning, delivering reliable high-quality work, and effective collaboration with team members.
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Young Intrapreneur Award
Recognized for outstanding intrapreneurial leadership in a team of five. Led knowledge-sharing initiatives, mentored peers, streamlined request handling to ensure timely response, and contributed to project quality and delivery excellence.