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PU

Precious Onyinyechukwu Udeh

Customer Support Specialist · Virtual Assistant · Client Relations

Enugu State, Nigeria

@preshrunky

0 followers

🎓 B.Sc. Guidance and Counselling at Enugu State University of Science and Technology (ESUT) · Graduating 2027

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About

Customer support specialist with 3+ years of customer-facing experience, including remote support, complaint resolution, and client communication. Brings strong empathy, de-escalation, and workflow automation skills across helpdesk and virtual assistance work.

Experience

  • Volunteer
    Rehabilitation Centre
    Feb 2025 – Jul 2025

    Supported daily activities under supervision, using empathetic, respectful communication with individuals from diverse backgrounds.

  • Remote Volunteer
    NOCF
    Sep 2024 – Dec 2024

    Managed WhatsApp chats with about 150 donors for clothing donations, organising where items would be sent and keeping conversations structured. Answered supporters' questions about how donated items would be used, reducing their wait time for responses. Passed donor and supporter information to the team leader to support programme planning.

  • Customer Support
    Defavoured Clothing Brand
    Mar 2024 – Jul 2024

    Resolved 30+ customer issues weekly covering orders, enquiries and complaints. Maintained a 95% customer satisfaction rate through fast, solution-focused responses. De-escalated complaints using active listening and empathy, and gave timely follow-up updates.

  • Team Lead
    Fman Betting Shop
    Feb 2021 – Feb 2023

    Led a four-person team, assigning tasks and supporting daily operations and service standards. Served 30–40 customers per day, resolving enquiries and concerns with clear, professional communication. Reduced customer complaints by creating a system that listed all cashiers' winning ticket numbers in advance, so payouts and cash were ready when customers arrived. Handled cash, daily reports and winning-ticket payouts accurately.

  • Freelance Remote Virtual Assistant & Customer Support
    Startup
    Jan 2020 – Jan 2021

    Handled about 20 customer emails per week and supported 5–6+ clients weekly using HubSpot, Google Workspace, Trello and Loom. Automated email sorting by enquiry type with Zapier, enabling immediate responses to customers. Maintained a 90% customer satisfaction rate through prompt, clear communication.

Education

  • B.Sc.
    Enugu State University of Science and Technology (ESUT)
    Guidance and Counselling · 2027

Skills

1 to 2 years 1 to 2 years A year or two of steady use.
Workflow Automation
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Data entry Email Management Live Chat Support Records Management Virtual Assistance Complaint Resolution Help Desk Management Administrative Support

Tools / apps / platforms

1 to 2 years 1 to 2 years A year or two of steady use.
Loom Trello Zapier HubSpot software Google Workspace software
3 to 6 months 3 to 6 months A few months of practice with it.
WhatsApp
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Canva Notion Zendesk OpenAI ChatGPT

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Igbo Speak
Fluent Fluent Comfortable using it for work.
English Speak Nigerian Pidgin Speak

Courses & certifications

  • MTN ICT & Business Skills Training (Phase 7) — Virtual Assistance for Businesses · MTN · 2026
  • Dreamport Travel Agent Manager Training · Mindtickle · 2025

🏆 Achievements & awards

  • Ranked among the top 600 of 5,991 applicants and won gifts · 2026

    Recognition in MTN ICT & Business Skills Training (Phase 7).

⚽ Extracurricular activities

  • Course Representative, ESUT

    Bridge between about 150 students and lecturers; set up classes, collected assignments, and resolved complaints and misunderstandings.

  • Faculty Secretary

    Recorded meeting minutes, shared announcements so students stayed informed, and kept financial records of funds and how they were spent.

  • Assistant to Church Cell Leader

    Followed up with and managed members, and took over responsibilities in the leader's absence.

🤝 Volunteering

  • Rehabilitation Centre · Volunteer · 2025

    Supported daily activities under supervision, using empathetic, respectful communication with individuals from diverse backgrounds.

  • NOCF · Remote Volunteer · 2024

    Managed WhatsApp chats with about 150 donors for clothing donations, organised item distribution, answered supporter questions, and passed information to the team leader.

🎯 Hobbies & interests

  • Psychology
  • Movies
  • Human Resource

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💬 Q&A Ask about roles, salaries and interviews — and help others. 👥 Circles Join discussions on skills, companies and industries. 📰 Feed Follow updates and insights from the community.
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