Prerna Priyadarshani
Branch Head in PSB
Khagaria, Bihar, India
@prerna_p
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About
Experienced public sector banking professional with 10+ years in branch banking, customer relationship management, credit processing, and regulatory compliance. Currently at Scale-II level, with experience in operations, business development, portfolio management, and customer service.
Experience
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Scale-II Officer / Branch BankingPublic Sector Bank · India— – Present
Manage branch banking operations and ensure efficient delivery of customer services. Handle retail, SME and business banking relationships and identify opportunities for business growth. Drive CASA, deposits, advances and other banking product acquisition. Handle credit processing, appraisal, documentation, sanction/disbursement and post-sanction monitoring. Manage customer portfolios and maintain strong relationships with existing and prospective customers. Ensure compliance with KYC, AML, internal controls and regulatory requirements. Monitor branch business performance and contribute towards achievement of assigned targets. Handle customer grievances and provide timely resolution of service issues. Coordinate with branch staff and ensure smooth day-to-day branch functioning.
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Previous Banking ExperiencePublic Sector Bank · India
Handled branch operations, customer service, deposits, advances and account-related activities. Assisted in credit processing and business development. Managed customer relationships and cross-selling of banking products. Ensured adherence to operational and regulatory guidelines.
Education
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Bachelor’s DegreeComputer Science