Pratiksha Patil

E-commerce Operations Specialist · Catalog & Content Quality

Mumbai, India

@pratiksha_chavan1

0 followers

About

E-commerce and backend operations professional with experience in application processing, catalog/content quality, data accuracy, and workflow coordination across education services, e-commerce, and support operations. Seeks to apply strengths in review, documentation, issue resolution, and SOP-based execution to digital product listing and marketplace operations.

Experience

Client Support / Backend Operations

Oxford International Education Services Group

Jan 2026 – Present

Verify student applications and supporting documents, review for completeness and accuracy, coordinate with internal teams, maintain student documents, process applications, and support backend tracking and follow-up coordination.
E-commerce Operations / Catalog & Content Quality

Amazon Development Center · Mumbai

Oct 2023 – Dec 2025

Reviewed and validated product, seller, and marketplace information; supported product/content quality checks; maintained case notes and documentation; handled escalations; coordinated with cross-functional teams; and supported a 20-member team as an SME.
E-commerce Support Associate (DoorDash Process)

Teleperformance · Mumbai

Mar 2022 – Nov 2022

Supported e-commerce food-delivery operations by reviewing order, merchant, menu/item, and customer-reported information; documented discrepancies; routed corrections; maintained case records; followed SOPs and quality standards; and communicated with customers and support teams.

Education

2012

Bachelor of Management Studies

S.N.D.T. Women's University

Marketing Communication · 2012

Marketing Communication

Skills

2 to 5 years

Data validation

6 to 12 months

Documentation

<3 months

SOP Compliance Content Editing Keyword Research Workflow tracking Catalog Management E-commerce Operations

🏆 Achievements & awards

Performance award

Recognized for contribution and results at Amazon Development Center.

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