About
Automobile service professional with 22+ years of experience in service operations management, warranty management, dealer development, OEM coordination, and regional leadership. Known for driving service excellence, reducing warranty claims, and managing large dealer networks across the North Zone.
Experience
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Regional Service ManagerZF Rane Automotive India Pvt. Ltd. · KanpurFeb 2013 – Jul 2025
Currently served as North Zone Regional Head, overseeing all service activities across the zone. Responsible for new dealer development, end-to-end warranty management and claim resolution, OEM team handling for major clients, target setting and performance execution, and regional reporting/escalation. Also managed spare parts availability, parts sales, reporting cadence, failure analysis, warranty reduction initiatives, and training for OEM clients and local mechanics.
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Warranty ManagerV.C. Motors · KanpurJan 2012 – Feb 2013
Handled warranty matters and workshop operations on the Mahindra & Mahindra portal. Prepared service complaint reports including TFR, BFR and AFR, analyzed major and recurring failure parts, reduced warranty claims, and submitted daily compiled reports to the General Manager (Service).
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Warranty Manager cum Internal TrainerJain MotorsOct 2006 – Nov 2009
Managed warranty matters and prepared service and compliance reports. Conducted training sessions for workshop staff on service processes, warranty procedures, and quality standards, and reported to the Works Manager.
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Assistant Works ManagerR.N.G. MotorsOct 2004 – Sep 2006
Managed day-to-day workshop operations and handled warranty-related matters. Prepared and compiled service reports and ensured smooth functioning of the service department in line with Bajaj Auto standards.
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Service Engineer TraineeLML Ltd. · KanpurAug 2003 – Mar 2004
Worked in the Service Department handling major warranty cases reported at dealer points, conducting dealer audits, monitoring spare parts sales, preparing monthly service reports, and assisting in new dealer development.
Education
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DiplomaBTE LucknowMechanical Automobile
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B.A.CSJM Kanpur University