Prajwal Jadhav

Performance Marketing · Digital Marketing

Goregaon, Maharashtra, India

@prajwal_jadhav

0 followers

About

Performance marketing professional with hands-on project experience creating Google Ads Search and Performance Max campaigns. BMS Marketing graduate with 3+ years of operations and team-leadership experience, bringing strong analytical thinking, KPI focus and process discipline.

Experience

Operations Specialist

First Advantage

Jul 2026 – Sep 2026

Review and verify documents for accuracy and completeness, follow defined SOPs, coordinate verified information with relevant departments, and maintain quality and productivity standards.
Team Leader (Operations)

Firstsource

Mar 2025 – Apr 2026

Led and managed two teams across customer service and sales processes. Monitored KPIs, conducted performance reviews, trained new agents, and managed shrinkage and attrition to maintain operational targets.
Senior Customer Service Associate

Firstsource

Dec 2023 – Feb 2025

Managed inbound and outbound customer interactions across multiple campaigns. Performed upselling and cross-selling while consistently achieving quality and productivity targets.
Customer Service Associate

Firstsource

Dec 2022 – Nov 2023

Provided voice-based customer support across UK sales and service campaigns. Resolved customer concerns efficiently while maintaining quality standards.

Education

Bachelor of Management Studies

Chetana's Hazarimal Somani College, Mumbai

Marketing · 2019 – 2022

Skills

<3 months

SEO Reporting Data Analysis Ad Copywriting Campaign setup Keyword Research Digital Marketing Competitor Analysis Performance Marketing

Tools / apps / platforms

<3 months

Meta Ads Google Ads Google Analytics HubSpot software Google Search Console

Projects

SEO - Zeel Enterprises

Conducted SEO audits, keyword and competitor analysis; worked on on-page SEO and backlink opportunities.
Paid Media – Smile Dental Studio

Google Ads

Built Performance Max and Search campaign structure to generate appointment calls. Worked on campaign structure, keyword research, bidding, ad copy, assets and conversion goals.

Courses & certifications

Social Media Marketing Certification · HubSpot
SEO Certification · HubSpot

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