Pradeep Kumar

Outlet Operations Manager · QSR & Restaurant Operations

Delhi, India

@pradeep_kumar2

0 followers

About

Restaurant operations leader with 11+ years of progressive experience in QSR and restaurant outlet management. Experienced in outlet operations, P&L and cost control, inventory management, team development, customer issue resolution, SOP implementation, and food safety compliance.

Experience

Outlet Manager

Haldiram Restaurants

Oct 2024 – Present

Lead daily outlet operations with responsibility for sales targets, cost control, service standards, and overall guest experience. Review daily business reports and monitor food and beverage costs, inventory, wastage, and profitability indicators. Recruit, coach, and develop team members; plan staff rosters to support service demand and manpower productivity. Maintain compliance with company SOPs, FSSAI requirements, hygiene standards, internal audits, and preventive maintenance.
Deputy Outlet Manager

Haldiram Restaurants

Sep 2022 – Sep 2024

Supported outlet financial performance and led shift operations when required. Managed stock availability and inventory accuracy while coordinating supply-chain requirements. Maintained food presentation and service standards and resolved customer complaints.
Assistant Outlet Manager

Haldiram Restaurants

Jan 2020 – Aug 2022

Coordinated front-of-house and kitchen teams to maintain smooth service during peak periods. Handled daily cash operations, POS billing, end-of-day reconciliation, and MIS reporting. Supported waste-reduction practices and cost control across outlet operations.
Shift Manager

Haldiram Restaurants

Nov 2018 – Dec 2019

Supervised shift operations, team discipline, and pre-shift briefings. Completed closing reconciliations and monitored service speed against company standards.
Buddy Trainer

Haldiram Restaurants

Jan 2016 – Oct 2018

Trained and mentored new employees on company SOPs, service routines, and operational standards.
Team Member

Haldiram Restaurants

Nov 2014 – Dec 2015

Delivered frontline guest service and followed product quality, food safety, and cleanliness standards.

Skills

2 to 5 years

Training Recruitment Cost Control Cash Handling Reconciliation SOP Implementation Inventory Management Operations Management

<3 months

P&L Sales Food Safety Audit Readiness Staff Scheduling Revenue Management Point of Sale (POS) Complaint Resolution

Languages

Not stated

Hindi Speak English Speak

🏆 Achievements & awards

Five internal promotions over 11-year tenure

Progressed from Team Member to Outlet Manager within Haldiram Restaurants.

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