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Pintu Gupta

Assistant Manager · Operations & Skill Development Specialist

Lumding, Assam, India

@pintu_gupta

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About

Results-driven professional with 12+ years of experience across operations, customer support, and skill development program management. Strong background in center oversight, mobilization, trainer coordination, assessments, and placement support.

Experience

  • Assistant Manager
    Jeena Sikho Life Care Limited
    Jun 2025 – Present

    Oversee day-to-day hospital operations and ensure smooth functioning across internal departments; coordinate with department heads and support teams; monitor staff attendance, rosters, discipline, and departmental performance; manage housekeeping, procurement, vendor quotations, purchase approvals, kitchen operations, admissions/discharges, bed allocation, and front-desk service.

  • Center In-Charge
    Wazir Advisors Pvt. Ltd.
    Dec 2019 – Jan 2022

    Managed and supervised overall operations for the DDU-GKY Training Center; executed beneficiary mobilization; planned and conducted ToT; maintained center and faculty portfolios and hostel operations; facilitated assessments, certifications, and placement drives.

  • Center In-Charge
    NIIT Pvt. Ltd.
    Aug 2018 – Jan 2022

    Mobilized beneficiaries, conducted life skills sessions, managed schedules and administrative oversight, and supervised trainee evaluations and program execution quality.

  • Senior Associate (International BPO)
    IBM Pvt. Ltd.
    Jul 2014 – Jun 2018

    Handled client communications, customer experience management, and international back-office operations.

  • Back Office Associate
    EXL Pvt. Ltd.
    Jan 2013 – Jun 2014

    Managed backend data processing, reporting, and operational support workflows with high accuracy.

  • Sales Advisor (Inbound & Outbound)
    Connect India Pvt. Ltd.
    May 2012 – Jan 2013

    Handled client inquiries, customer acquisition, and telesales campaigns.

  • Customer Associate
    Bharati Airtel BPO Pvt. Ltd.
    Jan 2011 – Mar 2012

    Provided customer support resolution, telecom service guidance, and inquiry management.

Education

  • Bachelor of Business Administration
    Commerce · 2009
  • Higher Secondary
    2006
  • High School
    2004

Skills

2 to 5 years 2 to 5 years Several years of experience.
Placement Assessment Operations Management Training Coordination
1 to 2 years 1 to 2 years A year or two of steady use.
Reporting Procurement Data Processing Vendor Management
6 to 12 months 6 to 12 months Most of a year behind them.
Sales

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Word Microsoft Excel Microsoft Windows Microsoft PowerPoint

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Assamese Speak
Fluent Fluent Comfortable using it for work.
Hindi Speak English Speak Bengali Speak

Courses & certifications

  • PGDCA

🎯 Hobbies & interests

  • Traveling
  • Teamwork
  • Community Engagement

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💬 Q&A Ask about roles, salaries and interviews — and help others. 👥 Circles Join discussions on skills, companies and industries. 📰 Feed Follow updates and insights from the community.
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