Peer Umair Rashid

About

Results-driven sales and marketing professional with 4+ years of experience across hospitality, hearing healthcare, and customer support. Skilled in B2B outreach, campaign execution, client relationship management, and revenue-focused sales operations.

Experience

• Sales and Marketing Supervisor
  Impex Hill Resorts
  2024 – Present

  B2B Corporate Sales: Identify, contact, and secure corporate clients, travel agencies, and government groups to establish long-term room-rate contracts. Lead Conversion: Promptly respond to client inquiries, generate customized pricing proposals, and execute booking contracts for group accommodations and large events. Site Inspections: Organize and conduct walk-throughs and property tours for potential event planners, corporate coordinators, and VIP guests to showcase amenities. Campaign Execution: Develop and track promotional packages to boost occupancy during low seasons. Online Visibility (OTA): Manage online travel agency profiles and monitor local listing search performance to boost room bookings. Collateral Support: Oversee the creation of sales kits, flyers, menus, and digital brochures. Daily Briefings: Lead daily sales stand-up meetings and delegate outreach duties. Cross-Department Alignment: Collaborate with Revenue Manager, Front Office and F&B teams. Performance Tracking: Monitor targets and provide pipeline performance reports. Client Retention: Nurture relationships with past corporate clients and re-engage dormant accounts. Market Analysis: Monitor competitor pricing and local market trends.

• Sales and Marketing Specialist
  Ear Solutions Pvt Ltd · Gurugram
  Jun 2019 – Jul 2023

  Worked in Gurugram handling dual sales and marketing strategies to drive business growth for specialized hearing aid products. Managed end-to-end sales consultations, planned and executed target campaigns, handled customer inquiries from online campaigns and medical referrals, and provided personalized product walkthroughs and post-purchase support.

• Senior Customer Executive
  Daksh India PVT LTD
  Apr 2018 – May 2019

  Resolved customer complaints, account queries, and service updates across phone calls, emails, and live chat platforms. Utilized SAP enterprise software to log active customer issues, update historical file notes, and ensure cross-team tracking. Addressed critical client issues using problem-solving techniques and met corporate performance targets, customer satisfaction scores, and turnaround time limits.

Education

• 2018 TI
  MBA - Marketing

  St. Thomas Institute Of Management

  Awarded by MDU University

  Marketing · 2018

  Marketing
• 2015 HR
  BBA - Commerce

  HRIT Ghaziabad

  Awarded by CCS University

  Commerce · 2015

  Commerce
• 2011 BH
  12th Standard - Commerce

  Boys Higher Secondary Handwara

  Commerce · Mar 2011

  Commerce · Mar 2011

Skills

Tools / apps / platforms

Languages

Courses & certifications

• Certified IISD Skill Training