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PF

Patrick Forde

Desktop and Server Engineer

Brussels, Belgium

@patty_cales

0 followers

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About

Self-driven and diligent IT professional with 18 years of experience in desktop, network, and server support. Experienced in cross-functional collaboration, troubleshooting, user support, and infrastructure operations across desktop, cloud, and server environments.

Experience

  • IT Local Manager
    Nasdaq · Sydney, Australia
    Jan 2019 – Jun 2025

    Independent and proactive support to employees and management across projects and ongoing desktop/software needs for circa 300 employees. Supported software and hardware across trading floors and remote/APAC region, imaging desktop machines, managing ticketing, onboarding users, troubleshooting across Windows, macOS, iPhone, Android, printers and conference equipment, and handling network, backup, security, and BCP tasks.

  • Desktop Services
    Travelex · Sydney, Australia
    Nov 2016 – Feb 2018

    Promoted from a 6-month support contract to a permanent desktop support role. Supported software and hardware for retail stores and machines across Australia, New Zealand and Japan, managed Landesk ticketing, developed user support documents, trained users and new employees, and handled troubleshooting, digital signage, data recovery, and BCP testing.

  • Divemaster/Scuba Diving Instructor
    Ban's Diving Resort
    Jun 2014 – Oct 2016
  • IT Support
    Geek2U · Melbourne
    Oct 2013 – Apr 2014
  • Contract Desktop and Laptop Windows Upgrade
    Johnson & Johnson · Melbourne
    Aug 2013 – Sep 2013
  • Service Desk Officer
    UTS Insearch
    Sep 2011 – Sep 2012
  • Desktop and Server Support Officer
    RemedyOne · North Sydney
    Oct 2009 – Dec 2010
  • Service Technician and Co-Founder
    GeekComplete
    2005 – 2012

Education

Skills

8 to 10 years 8 to 10 years Close to a decade.
Windows desktop support
5 to 8 years 5 to 8 years A long stretch - five to eight years.
SQL Python SaaS Support Microsoft 365 Windows Server Administration
1 to 2 years 1 to 2 years A year or two of steady use.
Training Data Recovery Server Support Desktop Support Technical Support Business Continuity Planning
6 to 12 months 6 to 12 months Most of a year behind them.
IT support

Tools / apps / platforms

5 to 8 years 5 to 8 years A long stretch - five to eight years.
Microsoft Azure Microsoft Windows Server
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Linux Apple macOS Microsoft Windows

Languages

Basic Basic A few words and simple phrases.
French Speak Spanish Speak

Projects

  • Videogame Modding
    Python, Raspberry Pi, PHP

    Modding videogames and experimenting with Raspberry Pi and cloud services.

  • Video/Audio Editing

    Editing video and audio in free time.

  • Digital Drawing

    Learning digital drawing as a personal project.

  • Websites
    Python, PHP, Cloud services

    Personal projects creating websites and working with cloud services.

Courses & certifications

  • MCSA: Windows Server 2016

🎯 Hobbies & interests

  • Websites
  • Digital Drawing
  • Video Editing
  • Audio Editing
  • Cinematography
  • Python
  • Raspberry Pi
  • PHP
  • Cloud Services
  • Videogame Modding

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