About
Commercially minded professional with 10+ years of experience across business operations, sales, customer service, and team leadership in the UK and internationally. Experienced in running an independent business, managing budgets and supplier relationships, and resolving operational challenges.
Experience
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Head Professional & Independent Business OperatorOrmeau Golf ClubNov 2022 – Present
Manage the day-to-day operations of an independent retail and service business, balancing customer needs, staff supervision and administrative responsibilities. Monitor income, expenditure, budgets and cash flow to support purchasing and operational decisions. Build and maintain relationships with customers, suppliers, management and external partners. Develop sales through customer service, promotional campaigns, referrals and repeat business. Recruit, supervise and train staff, including guidance on systems and working procedures. Resolve customer and operational issues while managing multiple priorities and deadlines.
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Owner & Freelance PGA ProfessionalFreelanceMar 2020 – Nov 2022
Established and operated a self-employed service business, managing sales, scheduling, administration and finances. Attracted and retained customers through networking, marketing and tailored services. Managed enquiries and client relationships from initial contact through delivery and follow-up.
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Earlier Golf Operations, Retail & Customer Service Roles
Worked in customer-facing and operational positions across multiple organisations and international settings. Supported retail sales, events, administration and team-based service delivery.
