Denis Ontita

About

Hospitality professional with a positive attitude and strong customer service skills, experienced in guest relations, food and beverage service, room service, and passenger assistance. Known for handling high-volume environments, resolving complaints efficiently, and maintaining strong guest satisfaction.

Experience

• Food & Beverage Attendant
  Hyatt Place,Hyatt House westlands 5 star hotel
  2026 – 2026
• Professional Room Attendant
  Sankara Autograph 5 star hotel Nairobi
  2026 – 2026
• Restaurant Server
  Summer lounge Restaurant westlands
  Mar 2025 – Dec 2025
• Cross Trained Passenger Service Agent
  Little Amanya Camp Amboseli National Park
  2023 – 2024

Education

• K.C.S.E
  KIAMBU TOWNSHIP SEC SCHOOL
  2015 – 2018
• K.C.P.E
  C.G.H.U Primary School
  2008 – 2014

Skills

• Communication <3 months
• Time Management <3 months
• Problem Solving <3 months
• Teamwork <3 months
• Conflict Management <3 months
• Onboarding <3 months
• Microsoft Office <3 months
• Cash Handling <3 months
• Food and Beverage Service <3 months
• POS Systems <3 months
• Passenger Assistance <3 months
• Check-in Procedures <3 months
• Guest Service Relations <3 months
• Room Attendant <3 months

Languages

• English Fluent Speak · Read
• Swahili Fluent Speak · Read
• German Basic Speak

🏆 Achievements & awards

• Recognized for excellent guest service
• Assisted with high-volume restaurant operations for 250+ guests during breakfast
• Cross-trained in passenger service operations