About
Delivery-focused Business Analyst with 7+ years’ experience across retail, eCommerce, digital transformation and process improvement. Experienced in requirements engineering, process modelling, stakeholder engagement, UAT and Agile delivery across business, product, engineering and QA teams.
Experience
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Business AnalystHalfordsJul 2022 – May 2026
Key Areas: Retail Transformation | Customer Journeys | Loyalty | Payments | Checkout | SFCC | Headless PWA | APIs | Omnichannel | SAP
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Business AnalystRiver IslandJan 2020 – Jun 2022
Key Areas: Retail | eCommerce | Customer Experience | Process Improvement | Checkout | Automation
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Business AnalystNHS EnglandSep 2019 – Jan 2020
Key Areas: Digital Transformation | Customer Data | Process Improvement | Regulated Environment
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eCommerce Business AnalystToys R UsJan 2019 – Sep 2019
Key Areas: Retail | OMS | Fulfilment | Click & Collect | Omnichannel | Salesforce Commerce
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Cybersecurity Business AnalystKross MobileJun 2018 – Dec 2018
Key Areas: Telecommunications | Cybersecurity | ISO 27001 | Agile Delivery
Skills
- Data Analysis 2 to 5 years
- Sprint Planning 2 to 5 years
- Scrum <3 months
- Process Improvement 5 to 8 years
- Workshop Facilitation 5 to 8 years
- SAFE <3 months
- Risk Analysis <3 months
- Backlog Refinement 2 to 5 years
- Gap Analysis 5 to 8 years
- System Integration 2 to 5 years
- Customer Journey Mapping 5 to 8 years
- UAT 5 to 8 years
- User Stories 5 to 8 years
- Requirements Engineering 8 to 10 years
- Value Stream Mapping 2 to 5 years
- SDLC <3 months
- Agile <3 months
- ERP <3 months
- eCommerce <3 months
- Retail Systems <3 months
- Order Management Systems <3 months
- Business Process Modeling 5 to 8 years
- Payments <3 months
- APIs and integrations 2 to 5 years
- requirements validation 2 to 5 years
Tools / apps / platforms
- Atlassian Confluence 2 to 5 years
- Atlassian JIRA 2 to 5 years
- Salesforce Commerce Cloud 2 to 5 years
- SAP software 2 to 5 years