Oluwatobiloba Esther Omoniyi

Customer Service Representative · Customer Support · Customer Experience

Oyo, Nigeria

@oluwatobiloba_esther_omoniyi

GitHub

0 followers

Looking for jobs

About

Customer-focused professional with experience in remote customer service, loan recovery, and hotel front-desk operations. Skilled in customer communication, issue resolution, documentation, and CRM tools, with strong English communication and the ability to work independently under pressure.

Experience

Remote Loan Recovery / Customer Service Officer

RUBYSTAR

2024 – 2026
Hotel Receptionist

Jens hotel and suites

2020 – 2024

Education

OND

Rufus Giwa Polytechnic, Owo, Ondo State

Hospitality Management Technology · 2017 – 2019

Skills

<3 months

Chat Support Documentation Phone Support Email Management Complaint Handling Customer Experience Escalation Management

Tools / apps / platforms

<3 months

Canva CapCut Zendesk Microsoft Word Google Workspace software

Languages

Not stated

Yoruba Speak English Speak

Courses & certifications

CRM certificate · Diamond academy · 2024

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