Oluwatobiloba Esther Omoniyi

About

Customer-focused professional with experience in remote customer service, loan recovery, and hotel front-desk operations. Skilled in customer communication, issue resolution, documentation, and CRM tools, with strong English communication and the ability to work independently under pressure.

Experience

• Remote Loan Recovery / Customer Service Officer
  RUBYSTAR
  2024 – 2026
• Hotel Receptionist
  Jens hotel and suites
  2020 – 2024

Education

• OND
  Rufus Giwa Polytechnic, Owo, Ondo State
  Hospitality Management Technology · 2017 – 2019

Skills

• Email Management <3 months
• Documentation <3 months
• Complaint Handling <3 months
• Chat Support <3 months
• Escalation Management <3 months
• Customer Experience <3 months
• Phone Support <3 months

Tools / apps / platforms

• Canva <3 months
• CapCut <3 months
• Google Workspace software <3 months
• Microsoft Word <3 months
• Zendesk <3 months

Languages

• English Speak
• Yoruba Speak

Courses & certifications

• CRM certificate · Diamond academy · 2024