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Noura Rahouni

Noura Rahouni

looking for a remote job

Mohammedia, Casablanca-Settat, Morocco

@noura11

0 followers

Request to follow Message

About

i am a serious hardworking woman, I tend to excel in my job and do it right.

Experience

  • Customer Service Representative
    Dell

    Handled and managed customer calls for technical support. Performed remote diagnostics and resolved technical issues. Created and monitored customer service cases, contact records, work orders, dispatched technicians with replacement parts, arranged device replacements, and created support tickets. Provided personalized assistance by email and phone until resolution.

  • Customer Service Representative
    Orange France

    Provided technical support to customers. Handled incoming calls and identified customers' needs. Performed remote diagnostics and resolved technical issues. Created and tracked support tickets until resolution. Ensured customer satisfaction till closure of each case.

Education

  • Advanced 3
    American Language Center
    English · 2019 – 2019
  • Two-Year University Degree (Bac +2)
    Mohammed V University
    Physics And Chemistry

Skills

6 to 12 months 6 to 12 months Most of a year behind them.
Inbound marketing
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Case Management Customer Support Technical Support

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Arabic Speak · Read · Write
Fluent Fluent Comfortable using it for work.
French Speak · Read · Write
Conversational Conversational Can hold an everyday conversation.
English Speak · Read · Write

Courses & certifications

  • Advanced 3 in English · American Language Center · 2019

🎯 Hobbies & interests

  • Yoga
  • Swimming
  • Reading
  • Gardening
  • Visiting Historical Monuments

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