About
Customer support professional with experience in email backend support, CRM operations, customer account management, and query resolution. Known for clear written communication, accurate documentation, SLA compliance, and coordination with internal teams to resolve customer issues.
Experience
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Senior ExecutiveIndiaMART InterMESH LimitedJan 2026 – Sep 2026
Managed customer support through email and backend operations, ensuring timely and accurate resolution of customer queries. Assisted customers with account, service, and platform-related issues using CRM tools. Maintained SLA compliance and ensured accurate case documentation. Coordinated with internal teams to manage escalations and ensure prompt case closure. Provided solution-oriented written communication focused on customer satisfaction and retention. Maintained accurate customer records and backend documentation.
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Customer Service Executive (Email Backend Support)iEnergizerDec 2024 – Dec 2025
Managed 50–60 customer emails daily while consistently meeting SLA targets. Drafted clear, professional, and well-structured email responses for customer queries and complaints. Resolved billing, account, and service-related issues through backend support. Maintained accurate CRM records and ensured error-free case documentation. Collaborated with team leads to escalate priority cases and ensure timely resolution. Identified recurring customer issues and shared feedback to help reduce repeat queries.
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Digital Marketing InternPrintabOct 2024 – Dec 2024
Assisted in creating and managing social media campaigns. Supported content creation for promotional and marketing materials. Monitored campaign performance and competitor trends. Contributed ideas to improve customer engagement and brand visibility.
Education
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2023
B.Com (Honours)MJP Rohilkhand University, Bareilly2020 – 2023