Nilofer Hidayat Qureshi

About

PMP-certified Project Manager with 15+ years of experience in customer operations and BPO, including building and scaling contact center functions from the ground up. Experienced in market launches, process redesign, stakeholder management, compliance, and data-driven operations improvement.

Experience

• Operations Center Manager
  PAY10
  Mar 2023 – Present
• Contact Center Manager
  NymCard
  May 2023 – Mar 2025
• Head of Customer Support
  Spotii – a Zip Pay Company
  Dec 2020 – May 2023
• Manager – Operations, Teacher Engagement
  Company
  Jun 2020 – Dec 2020
• Customer Sales & Service
  Company
  Feb 2018 – Jun 2020
• Lead Travel Specialist – Operations
  Company
  May 2015 – Nov 2017
• Senior Travel Expert
  Company
  Apr 2010 – May 2015

Education

• Bachelor of Commerce
  Mumbai University
  Accounting and Audits

Skills

• Data Analytics
• Project Management
• Program Management
• Risk Management
• Change Management
• Vendor Management
• Reporting
• Budgeting
• Process Design
• SOP Development
• Lean Six Sigma
• Training
• KPI Governance

Courses & certifications

• Project Management Professional (PMP) · PMP · 2026
• PG Diploma in Data Science & Business Analytics (PG-DSBA) · 2023
• Lean Six Sigma Green Belt · 2022

🏆 Achievements & awards

• Team Excellence Award · 2021
• Customer Centricity Leader · 2022