Nilofer Hidayat Qureshi

Project Manager · Operations

Dubai, United Arab Emirates

@nilofer_hidayat

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About

PMP-certified Project Manager with 15+ years of experience in customer operations and BPO, including building and scaling contact center functions from the ground up. Experienced in market launches, process redesign, stakeholder management, compliance, and data-driven operations improvement.

Experience

Operations Center Manager

PAY10

Mar 2023 – Present
Contact Center Manager

NymCard

May 2023 – Mar 2025
Head of Customer Support

Spotii – a Zip Pay Company

Dec 2020 – May 2023
Manager – Operations, Teacher Engagement

Company

Jun 2020 – Dec 2020
Customer Sales & Service

Company

Feb 2018 – Jun 2020
Lead Travel Specialist – Operations

Company

May 2015 – Nov 2017
Senior Travel Expert

Company

Apr 2010 – May 2015

Education

Bachelor of Commerce

Mumbai University

Accounting and Audits

Skills

<3 months

Training Reporting Budgeting Data Analytics Process Design Lean Six Sigma KPI Governance Risk Management SOP Development Change Management Vendor Management Project Management Program Management

Tools / apps / platforms

10+ years

Microsoft Excel Microsoft Outlook

2 to 5 years

Postman Google Sheets ReServe Interactive Jira Service Management

1 to 2 years

Slack Quorum PGAS Google Analytics Microsoft Power BI Manatron CustomCAMA Microsoft Dynamics CRM

6 to 12 months

Canva Atlassian JIRA Pathogen Modeling Program PMP

Languages

Not stated

Urdu Speak Arabic Speak English Speak

Courses & certifications

Project Management Professional (PMP) · PMP · 2026
PG Diploma in Data Science & Business Analytics (PG-DSBA) · 2023
Lean Six Sigma Green Belt · 2022

🏆 Achievements & awards

Team Excellence Award · 2021
Customer Centricity Leader · 2022

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