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Neha Ayiniyat

Customer Service & Operations Professional

Coimbatore, Tamil Nadu, India

@neha_sanoj

0 followers

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About

Customer service and operations professional with 10+ years of experience across customer support, client service, financial operations, billing administration, records management, and business operations. Experienced in customer relationship management, SLA compliance, issue resolution, reporting, process improvement, and maintaining accurate records in fast-paced environments.

Experience

  • Customer Support Associate
    Amazon India · India
    Oct 2023 – Dec 2024

    Managed daily customer interactions through chat and email, resolved order, delivery, billing, and account inquiries, coordinated with suppliers and internal teams, maintained customer records and case histories, supported process improvement, and maintained SLA compliance.

  • Financial Assistant
    Orthodox Surgicals India · India
    Oct 2020 – Aug 2023

    Provided administrative and financial support, assisted with billing inquiries, maintained financial records, supported invoicing and reporting, coordinated internal issue resolution, and supported account maintenance and documentation management.

  • Account Executive
    Guru Plast India · India
    Jan 2017 – Sep 2020

    Managed financial record keeping and reporting, processed and tracked invoices, supported account reconciliation and month-end documentation, assisted with collections follow-up and payment tracking, and ensured compliance with internal procedures.

  • Administrative Executive
    Travel Moyo India · India
    Jul 2014 – Dec 2016

    Managed ticket reservations, booking operations, customer requests, and service coordination, processed invoices and payments, maintained booking records and communication logs, and supported administrative and customer service functions.

Education

Skills

5 to 8 years 5 to 8 years A long stretch - five to eight years.
Reporting Invoice Processing Records Management Account Maintenance Billing administration Documentation Management
2 to 5 years 2 to 5 years Several years of experience.
Data management Operations Support Process Improvement Financial Administration
1 to 2 years 1 to 2 years A year or two of steady use.
Customer Support Customer Relationship Management
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
AI Tools CRM systems SLA Compliance

Tools / apps / platforms

10+ years 10+ years More than ten years.
Microsoft Excel
8 to 10 years 8 to 10 years Close to a decade.
Microsoft Office
5 to 8 years 5 to 8 years A long stretch - five to eight years.
Tally ERP
2 to 5 years 2 to 5 years Several years of experience.
SAP ERP
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Word Microsoft PowerPoint

Languages

Not stated Not stated No level given for this one.
Hindi Speak English Speak Malayalam Speak

Courses & certifications

  • Generalist AI Mastermind · Outskills
  • AI Tools Workshop

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