Neha G T

About

Production Support Engineer with 4+ years of experience in L2/L3 application support, incident management, production monitoring, deployment support, and release validation in the insurance domain. Experienced with ITIL processes, RCA, SQL, ServiceNow, JIRA, Jenkins, GitHub, Datadog, Postman, SOAP UI, and Agile environments.

Experience

• Production Support Engineer
  Accenture
  Oct 2021 – Present

Education

• Bachelor of Technology (B. TECH)
  SDM Institute of Technology
  Electronics & Communication Engineering · 2020

Skills

• SQL <3 months
• Performance Monitoring <3 months
• Change Management <3 months
• Root Cause Analysis <3 months
• Scrum <3 months
• Production Support <3 months
• SLA management <3 months
• Application Support <3 months
• Incident management <3 months
• Problem management <3 months
• Release Management <3 months
• Regression Testing <3 months
• SOAPUI <3 months
• ITIL <3 months
• Defect Tracking <3 months
• Agile <3 months
• Datadog <3 months
• Batch Monitoring <3 months
• Deployment Support <3 months
• Smoke Testing <3 months
• Sanity Testing <3 months
• WinSCP <3 months

Tools / apps / platforms

• Atlassian JIRA 2 to 5 years
• GitHub 2 to 5 years
• Jenkins CI 2 to 5 years
• MySQL 2 to 5 years
• Postman 1 to 2 years
• ServiceNow 2 to 5 years

Projects

• all state insurance
• Accenture life insurance platform

Courses & certifications

• AWS Certified Cloud Practitioner

🏆 Achievements & awards

• FY24 ACE Award · 2024

⚽ Extracurricular activities

• shuttlecock