About
Production Support Engineer with 4+ years of experience in L2/L3 application support, incident management, production monitoring, deployment support, and release validation in the insurance domain. Experienced with ITIL processes, RCA, SQL, ServiceNow, JIRA, Jenkins, GitHub, Datadog, Postman, SOAP UI, and Agile environments.
Experience
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Production Support EngineerAccentureOct 2021 – Present
Education
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Bachelor of Technology (B. TECH)SDM Institute of TechnologyElectronics & Communication Engineering · 2020
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
SQL
ITIL
Scrum
Agile
SOAPUI
WinSCP
Datadog
Smoke Testing
SLA management
Sanity Testing
Defect Tracking
Batch Monitoring
Change Management
Production Support
Problem management
Release Management
Regression Testing
Deployment Support
Root Cause Analysis
Application Support
Incident management
Performance Monitoring
Tools / apps / platforms
2 to 5 years
2 to 5 years Several years of experience.
MySQL
GitHub
Jenkins CI
ServiceNow
Atlassian JIRA
1 to 2 years
1 to 2 years A year or two of steady use.
Postman
Projects
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all state insurance
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Accenture life insurance platform
Courses & certifications
- AWS Certified Cloud Practitioner
🏆 Achievements & awards
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FY24 ACE Award · 2024
⚽ Extracurricular activities
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shuttlecock