NAYANA B N

About

Results-driven network engineer with 5+ years of experience in ISP and telecom environments. Specialized in GPON/EPON FTTH networks, OLT/ONT provisioning, NOC operations, broadband service delivery, and incident management.

Experience

• Technical Support Engineer
  F2TH Communication Pvt. Ltd.
  Jul 2023 – Present

  Installed, configured, and maintained Cisco routers, switches, firewalls, wireless access points, and voice gateways across enterprise networks. Managed IP addressing, DHCP, DNS, OLT/ONT support, incident management, change management, and VoIP services.

• Career Break / Independent Consulting
  Freelance
  Jan 2021 – Jun 2023

  Took time off for personal reasons, family responsibilities, and health recovery. Kept skills updated through online learning and self-study.

• Customer Support Engineer
  Alphion India Pvt. Ltd.
  May 2017 – Dec 2020

  Managed and monitored OLTs via Alphion Element Management System, installed vendor OLTs for BSNL ISP, led NOC support operations, and delivered technical support for broadband deployments.

Education

• 2015 KI
  Bachelor of Engineering

  Kalpataru Institute of Technology

  Electronics and Communication Engineering (ECE) · 2015

  Electronics and Communication Engineering (ECE)

Skills

Tools / apps / platforms

Languages

Projects

• Arihant Hotel, Bengaluru
  RLTECH ONTs, Honeywell IMPACT IP cameras

  Installed and configured internet and voice services using vendor ONTs and integrated IP cameras with the hotel network.

• Canara Bank, Bengaluru
  IP voice gateway

  Resolved copper line degradation on core IP voice gateway by analyzing diagnostic logs and coordinating BSNL support for line remediation.

• NAL Kodihalli, Bengaluru
  EPABX

  Resolved caller ID mismatch on EPABX system by analyzing call logs, performing root cause analysis, and applying targeted firmware updates.

Courses & certifications

• Learning Linux

🏆 Achievements & awards

• Employe of the Month · 2026