Natasha Kamikazi

About

Property administration and operations professional with experience across real estate, hospitality, customer service, and administration. Skilled in coordinating daily operations, managing tenant and client relationships, improving processes, and maintaining high service standards in fast-paced environments.

Experience

• Property Operations Administrator
  Century Real Estate · Kigali, Rwanda
  Apr 2025 – Aug 2026

  Coordinate daily property operations across multiple residential and commercial units. Coordinate property marketing activities by preparing listings, arranging property viewings and supporting occupancy initiatives. Monitor rental collections and follow up on outstanding payments to maintain strong occupancy performance and revenue collection. Maintain accurate property records, including leases, tenant info, and maintenance logs. Track occupancy, renewals, and tenant turnover to optimise property performance. Implement process improvements to enhance tenant satisfaction and office efficiency. Liaise with tenants, owners, and service providers to resolve inquiries and maintenance requests.

• Reservations Executive
  Radisson Blu Hotel & Kigali Convention Centre · Kigali, Rwanda
  Jun 2022 – Apr 2025

  Manage over 1,000 customer reservations monthly, enhancing booking accuracy. Boosted revenue by strategically up-selling services, contributing to an increase in the average booking value. Streamlined the reservation process, reducing booking time by more than 50%. Collaborated with the marketing team to promote special packages, leading to a positive increase in package sales. Coordinated complex client requests, ensuring seamless accommodation, transportation, and service arrangements while maintaining high customer satisfaction. Processed cancellations and modifications with a 98% accuracy rate. Oversaw advance deposits and payments, ensuring smooth monthly transaction management.

• Customer Service Executive
  iSON BPO · Kigali, Rwanda
  Jan 2021 – Apr 2022

  Resolved over 80% of customer issues on first contact, leading to a reduction in follow-up calls. Efficiently managed a high volume of inbound calls daily, while maintaining excellent customer satisfaction ratings. Streamlined the escalation process for complex issues, cutting resolution time by 40% and enhancing operational efficiency. Accurately documented customer interactions and feedback, contributing to continuous service improvements.

• Administrative Assistant
  Generation Mining LTD · Kigali, Rwanda
  Feb 2019 – Dec 2020

  Manage daily office operations including organizing meetings and coordinating staff schedules. Maintain accurate records, file relevant documents and ensure compliance with regulatory requirements. Support financial tasks like tracking expenses, processing invoices and providing documentation to support budgeting and project expenses. Oversee office and field supplies, order inventory and coordinate with vendors to ensure essential supplies are provided for operations and project needs. Act as a central point of communication by handling incoming calls, emails and correspondence.

• Member
  Sep 2018 – Dec 2018

  Conducted 50+ surveys and interviews to gather insights for the media platform. Led student meetings, fostering collaboration and idea exchange among the student body.

• Receptionist/Assistant
  Business Development Fund · Kigali, Rwanda
  Jan 2017 – Nov 2017

  Managed daily office operations, ensuring smooth workflow and timely completion of tasks. Scheduled over 100 appointments and meetings, improving office efficiency. Successfully handled all incoming and outgoing communications, enhancing client relations. Maintained and organized a comprehensive filing system, reducing document retrieval time.

• Intern Agent
  K Laboratories · Kigali, Rwanda
  Oct 2015 – Dec 2015

  Assisted in the development of web platforms and applications, contributing to an improvement in project turnaround time. Provided training on coding languages to new interns, enhancing team capability by 20%. Supported the design and implementation of software programs, improving overall project quality.

Education

• Bachelor’s Degree
  Mount Kenya University
  Business Management · Feb 2021 – Aug 2024
• BA
  African Leadership University
  International Business and Trade · Sep 2018 – Apr 2020

Skills

Tools / apps / platforms

Languages

Courses & certifications

• Certificate in Hospitality Management · Cornell University · 2025
• Certificate of Property Management · GIPS · 2025
• Training Completion · iSON BPO · 2021
• Best Business Idea & Business Plan Competition · Baylor University · 2016
• Internship Completion · K Laboratories · 2015

⚽ Extracurricular activities

• Member, Campeedia

  Conducted surveys and interviews for the media platform and led student meetings to foster collaboration and idea exchange among the student body.