About
Results-driven operations professional with 16 years of experience in logistics, retail management, and customer service. Strong background in team leadership, performance metrics, compliance, and operational excellence.
Experience
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Customer Service AdvocateUnited HealthcareJul 2025 – Nov 2025
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Intake SpecialistNovartis PharmaceuticalsJul 2023 – May 2024
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Owner/Operations ManagerOld Faithful Transporting LLCAug 2022 – Jun 2023
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Retail Operations Leadership/Store ManagerSwarovskiFeb 2015 – Jun 2021
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Store ManagerBCBG Max Azria GroupJan 2013 – Feb 2015
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Store ManagerBebeJan 2007 – Jan 2013
Education
- 2025
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Flsa
SaaS
Billing
Marketing
B2B Sales
Upselling
Recruitment
Inside Sales
KPI Tracking
Supply Chain
Communication
Revenue Growth
Service Levels
Time Management
Problem Solving
Team Leadership
Microsoft Office
Project Management
Customer Retention
Account Management
Customer Onboarding
Customer Engagement
Customer Experience
Inventory Management
Business Partnership
Workforce Development
Performance Management
Cross-functional Collaborations
Customer Relationship Management