Narasimha rao

Customer Care Executive · Mechanical Engineering Graduate

Bangalore, Karnataka, India

@narasimha_rao

0 followers

About

Mechanical engineering graduate with experience in customer support, industrial production control, and academic subject matter assistance. Skilled in customer service, production management, CAD tools, and communication.

Experience

Customer Care Executive

Teleperformance

Apr 2025 – Present
Associate Industrial And Production Engineer

Kia India

Aug 2023 – Mar 2025
Subject Mater Expert

Chegg India

Oct 2022 – Feb 2023

Education

2023

Bachelor of Technology

Andhra Loyola Institute of Engineering and Technology

Mechanical Engineering · 2019 – 2023

Mechanical Engineering · 2019 – 2023
2019

Senior Secondary (XII)

A.P.S.W.R.E.I.S

Science · 2019

Science
2017

Secondary (X)

Infant Jusus English Medium High School

2017

Skills

<3 months

CAD English Copywriting Recruitment HR Analytics Human Resources Creative Writing Customer Support Employer Branding Inventory Management Production Management Generative AI (ChatGPT, Copilot, Gemini)

Tools / apps / platforms

<3 months

Canva Microsoft Word OpenAI ChatGPT Microsoft Excel Autodesk AutoCAD Dassault Systemes CATIA Dassault Systemes SolidWorks

Projects

Job Shop Scheduling Using Bat Algorithm

C

Developed an improved Bat Algorithm to solve job shop scheduling problems. Tested the approach on 82 benchmark JSSP instances and evaluated solution quality and computational efficiency.
Build the Perfect Role

Analyzed exit interviews and employee feedback to highlight role clarity as a core factor in attrition within customer support. Conducted job analysis, designed interview questions, and recommended clarity strategies to improve engagement and reduce early exits.

Courses & certifications

Human Resource Management · Internshala · 2026
AutoCAD · Virtual Internshala Trainings · 2025
Basics Of Python · infosys · 2022
SolidWorks Basics ↗ · SIEMENS · 2022

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