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Nadeen Zuhir Dhafer Al-Rufaidi

Business Analyst · Performance Reporting · Digital Transformation

Riyadh, Saudi Arabia

@nadeen_dhafer

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About

Business analyst and performance reporting professional with experience across insurance, banking, IT, government, and semi-government environments. Experienced in business requirements, workflow analysis, UAT, stakeholder coordination, and digital transformation projects.

Experience

  • Business Analyst - Performance & Operations
    Tawuniya Insurance Company
    Jul 2024 – Present

    Analyze business and operational data to support performance monitoring and management decision-making. Prepare and maintain periodic performance reports, dashboards, trackers, and management updates using Microsoft Excel. Monitor key business performance indicators and consolidate data from multiple sources to provide clear performance insights. Support reporting process improvements to enhance data accuracy, visibility, consistency, and reporting efficiency. Analyze operational workflows to identify gaps, bottlenecks, pending items, and opportunities for process improvement. Coordinate with cross-functional teams to validate data, resolve operational issues, and ensure timely completion of business requirements. Organize and structure business data to support management reporting, portfolio reviews, and recurring performance updates. Support business requirements analysis and documentation for process, system, and operational enhancements. Use internal systems and CRM tools to support workflow tracking, reporting, and operational follow-up. Communicate business updates, reporting outcomes, and operational findings clearly in Arabic and English.

  • Digital Transformation Project Coordinator
    Horizon Information Technology Company
    Jan 2018 – Nov 2022

    Coordinated end-to-end digital transformation, ERP, and business application projects from planning and initiation through execution, client acceptance, go-live, and post-implementation follow-up. Supported projects for government and semi-government clients, including the Saudi Broadcasting Authority, Ministry of Municipal and Rural Affairs, and Saudi Council of Engineers. Maintained project plans, tracked milestones and deliverables, and followed up on client requests and action items to support timely execution. Gathered and followed up on business requirements and coordinated with technical teams to align implementation with business and operational needs. Coordinated developers, testers, business users, and stakeholders throughout the project lifecycle. Tracked workflows, requests, risks, issues, and resolution progress using Jira and internal tracking tools. Supported UAT, validation, deployment, go-live readiness, and post-launch support. Prepared project status reports, progress updates, action trackers, and stakeholder communications.

  • Customer Service
    Arab Bank
    Aug 2012 – Jul 2015

    Handled customer inquiries and supported day-to-day banking operations while maintaining service quality and performance targets. Coordinated with internal banking teams to resolve customer issues and improve service experience.

Education

Skills

5 to 8 years 5 to 8 years A long stretch - five to eight years.
Process analysis Workflow Analysis Requirements Management
2 to 5 years 2 to 5 years Several years of experience.
ERP Systems Data Analysis KPI Monitoring Business Analysis Data Visualization Dashboard Creation Management Reporting Performance Reporting Operational Reporting Digital Transformation Project Status Reporting
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Scrum Agile CRM systems Microsoft Excel

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
Atlassian JIRA Microsoft Excel

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Arabic Speak
Fluent Fluent Comfortable using it for work.
English Speak

Courses & certifications

  • Cyber Security · TechCampus
  • TOGAF & Web Application Development (Java Spring) · Tuwaiq Academy
  • Agile Scrum Master Certification
  • IFCE - Insurance Foundation Certificate Examination

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