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Nabil Elakhnawi

Nabil Elakhnawi

International Customer Experience Professional

Geleen, Netherlands

@nabil_atef

0 followers

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About

International customer experience professional with 15+ years of experience across aviation, premium service, and customer-facing environments. Experienced in customer relationships, complaint resolution, service recovery, documentation, and working in fast-paced multicultural settings.

Experience

  • Customer Service Host – Tax Refund Services
    Global Blue · Netherlands
    May 2024 – Apr 2026

    Assisted international travelers with tax refund services and customs requirements. Delivered professional and personalized customer service. Reviewed documentation and processed transactions accurately. Handled customer questions and followed up on service, kiosk and transaction issues.

  • Flight Attendant – First Class
    Emirates · Dubai, UAE
    Mar 2013 – Sep 2023

    Delivered premium First Class service to VIP and international passengers. Built strong customer relationships and handled complaints and service issues professionally. Managed onboard sales and transactions while maintaining a personalized service experience. Certified First Aid Responder with Safety & Security certification, trained to respond to emergencies and maintain passenger safety.

  • Customer Support Professional
    Stream Global Services · Egypt
    Mar 2011 – Jan 2013

    Resolved customer enquiries, complaints and escalations. Managed follow-up and documentation to ensure issues were resolved effectively. Conducted customer follow-ups and payment arrangements while maintaining positive relationships.

  • Technical Support Specialist
    Infas Middle East · Dubai, UAE
    Sep 2006 – May 2010

    Provided technical support for hardware and software issues. Installed, configured and troubleshot systems for end users. Resolved technical problems efficiently and supported smooth operations.

Education

  • Bachelor of Commerce
    High Institute of Management Sciences
    Business Administration · 2011

Skills

10+ years 10+ years More than ten years.
Customer Support Service Recovery Complaint Resolution
2 to 5 years 2 to 5 years Several years of experience.
Installation Documentation Configuration Technical Support

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft 365

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Arabic Speak
Fluent Fluent Comfortable using it for work.
English Speak
Basic Basic A few words and simple phrases.
Dutch Speak

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