Mowafaq Al-Shabatat

About

Dedicated English language specialist with experience in retail management, customer service, and issue resolution. Proven ability to handle inquiries, complaints, team supervision, and administrative tasks with strong communication and adaptability.

Experience

• Freelance Data Entry
  Freelance
  May 2025 – Oct 2025

  Completed data entry tasks for multiple clients on a freelance basis. Ensured accuracy and organization of records and digital files. Managed and updated records remotely using client-provided systems similar to CRM.

• Store Manager
  DukkanAbuRamiz · Amman
  Sep 2021 – Apr 2026

  Managed day-to-day store operations including inventory, cash handling, and store organization. Led and supervised a team of two, addressing staff needs and resolving internal complaints. Handled customer service matters including inquiries, complaints, and issue resolution. Managed the store's social media presence and online communication. Monitored and reported on store performance and daily financial transactions.

Education

• Bachelor's Degree
  Mutah University
  English Language and Literature · 2025

Skills

• Data entry 6 to 12 months
• Email Management <3 months
• Social Media Management 2 to 5 years
• Complaint Resolution 2 to 5 years
• CRM usage 6 to 12 months

Tools / apps / platforms

• Microsoft Office <3 months

Languages

• Arabic Native / Bilingual Speak
• English Fluent Speak

Courses & certifications

• Academic Visa Application Course (160 hours) · Bridge International for Academic Services
• English for ICT Sector (20 hours) · EFE Jordan
• Entrepreneurship (20 hours) · EFE Jordan
• Work Readiness (20 hours) · EFE Jordan