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MM

Murali Moorthi

Technical Support Engineer · L1/L1.5 Support · Incident Management

Kallakurichi, Tamil Nadu, India

@murali_moorthi

LinkedIn

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About

Detail-oriented Technical Support Engineer with 3+ years of experience supporting enterprise applications and end users in IT service environments. Skilled in incident management, SQL-based troubleshooting, remote support, application configuration, and root-cause analysis.

Experience

  • Senior Software Analyst
    Capgemini
    Mar 2023 – Oct 2025
  • Software Analyst
    Capgemini
    Dec 2022 – May 2023

Education

Skills

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
SQL Oop ITIL Core Java Linux/Unix SLA tracking Data validation Change Management Technical Support Problem management Root Cause Analysis Application Support Incident management Escalation Management Software Configuration

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
PuTTY Docker Postman Kubernetes PostgreSQL ServiceNow Microsoft Azure Amazon Web Services AWS

Courses & certifications

  • ITIL Foundation · ITIL
  • Google Cloud Digital Leader · Google Cloud
  • Azure Certification / Training (AZ-401) · Microsoft
  • Microsoft Azure Fundamentals (AZ-900) · Microsoft

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