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MK

Muna Khaleel

Accounting graduate · Support and sales operations professional

Ramallah, Palestine

@muna_mohammed_khaleel

0 followers

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About

I have over 4 years of experience in customer support, sales support, and daily operations. I hold a Bachelor’s degree in Accounting and have received training in ERP and accounting systems. Through my experience, I have developed strong communication, problem-solving, and organizational skills. I’m always willing to learn, take on new responsibilities, and use my skills to support the team and help the business run smoothly.

Experience

  • Sales & Support Officer
    CFI Company
    May 2024 – Present

    Provided professional assistance and guidance to clients and team members requiring support; organized workflow processes for the sales team; collaborated with the IT team to resolve application issues and workflow system malfunctions; handled calls and communications via email, WhatsApp, and Slack; assisted customers with issues and requests; coordinated client distribution and lead assignment; activated and managed company-specific applications.

  • Support Clerk
    Alma Health
    May 2022 – Oct 2023

    Ensured accurate documentation of consultation outcomes in patient files; responded to patient inquiries and escalated issues as necessary; entered prescribed medications into the medical system and coordinated with the pharmacy team for home delivery.

  • Athletics Trainer and Assistant Teacher
    PETIT PAS Center · Ramallah, Palestine
    2019 – 2021

    Assisted in training and managing activities for young athletes, promoting teamwork and physical fitness.

  • Trainee, Accounting Assistant
    Abu Rashed Auditing Office · Ramallah, Palestine
    Jul 2012 – —

    Entered purchase and sale transactions and prepared financial statements.

Education

  • Bachelor’s Degree
    Al-Quds Open University
    Accounting
  • High School
    Ramallah Secondary School for Girls
    Commercial Stream

Skills

10+ years 10+ years More than ten years.
Accounting
2 to 5 years 2 to 5 years Several years of experience.
Customer Support
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
ERP Systems

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
Slack WhatsApp
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Zoom Google Gmail Microsoft Word Microsoft Excel Microsoft Teams Microsoft Office Microsoft Outlook Microsoft PowerPoint

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Arabic Speak
Fluent Fluent Comfortable using it for work.
English Speak

Courses & certifications

  • ERP Course in Bisan System · Enhanced Training Center · 2021
  • Accounting Course · Injaz Palestine · 2009

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